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Above the Noise

Distilling insights and key lessons from new concepts and current events. In this post, we explain how organizations with can capture opportunities presented by the ongoing shift to remote work (or WFH)

The rise of teleworking has had a profound impact on the way we work, with the share of teleworkers experiencing a significant surge in recent years. However, this trend is not uniformly distributed, requiring national retail chains to carefully navigate this uneven landscape. In this blog post, we will explore the implications of the teleworking trend on national retail chains and highlight the importance of addressing the challenges posed by this uneven distribution. As a firm specializing in growth strategy and pricing optimization, we can offer valuable insight into creating data-driven store tiers that align with consumer preferences and quickly maximize success in this evolving environment.

The Unevenness of the Teleworking Trend

While the overall share of teleworkers has increased substantially, it is crucial to recognize the uneven distribution of this trend across different regions. Nationally, the average share of teleworkers has jumped from 5% to 17%, . This unevenness necessitates a more nuanced approach for national retail chains as they tackle how to unlock same-store sales growth, optimize supply chains, and achieve an optimal footprint.

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Understanding the Impact on National Retail Chains and Adapting to the Challenge

The implications of increased teleworking on national retail chains extend beyond the obvious changes in total sales or the shift from in-store to online purchases. This trend affects consumer behavior, including shifts in consuming occasions, product preferences, and changes in price sensitivity. To succeed in this evolving landscape, national retail chains must adapt their strategies accordingly.

While adjusting store footprints is an obvious solution, it is a time-consuming process that requires lengthy planning and large investments. National retail chains need alternative approaches that can yield quicker results without compromising customer experience.

A faster approach is to group existing stores into tiers allowing for differentiated offerings and value propositions. By leveraging data-driven insights, QLC has helped clients create such store tiers that cater to the specific needs and preferences of consumers in each region, unlocking value and increasing same-store sales. Through analysis of customer demographics, purchasing patterns, and location-specific data, scalable, yet customized, portfolio and menu schemes can be developed to deliver what customers value, where and when they value.


cluster framework

Figure 1: Example Quantum Logik Framework


The rise of teleworking has brought about both challenges and opportunities for national retail chains. Recognizing the unevenness of this trend is crucial in formulating effective strategies. By embracing data-driven approaches like those pioneered by Quantum Logik Consulting, national retail chains can adapt to the evolving work environment. Through the creation of tailored store tiers informed by changing consumer preferences, these chains can optimize their assortment to deliver exceptional value where and when the customer values it most. As teleworking continues to shape the future of work, national retail chains that proactively embrace data-driven strategies will be well-positioned to thrive in the face of this uneven landscape.


If this resonates with you across any part of your business, please reach out Ying Li, our Retail Practice Leader at yli@quantumlogik.com